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You are in the hands of world class professionals. Our immediate response to your needs depends squarely on our advanced technology and the professional skill and dedication of our people. That’s why no one becomes a Central Office operator without extensive background investigation, personality profile evaluation, and drug testing. Training begins with 6 weeks of demanding classroom sessions, utilizing mock simulations, phone calls, two-way voice demos, and other advanced training techniques. Then comes extensive on-the-job training under careful observation by training personnel. Written tests and performance evaluations are daily occurrences. But that’s only the beginning. On-going developmental training on a monthly basis continues. Supervisor conferences and informational meetings are also continuous. At our Central Office, world class excellence is the only standard we recognize. That’s why your security is always in the best possible hands. |
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The instant your alarm goes off, our operators are alerted and swing into action. The monitoring center computer systems immediately tell them whether it’s a burglary, a fire, a medical or other emergency. They pinpoint the location, identify your personal customer pass code, and launch emergency instructions. If standing orders call for it, the operator will place an immediate phone call to you for the password that verifies an emergency condition exists. If our operators receive an incorrect pass code or no answer at all, they dispatch emergency personnel immediately. Then they’ll notify your emergency call list to notify them of the action taken. |
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Meanwhile, our computers have recorded every significant detail of the emergency event, including date and time, action taken, person(s) notified, and the operator responsible. All phone conversations are recorded and time stamped for your safety and security. From our carefully screened and highly trained professional people, to our state-of-the-art technology and totally secure integrated systems, everything we do is focused on creating that instant accurate response to the first sign of trouble. Our phone switch, computer systems, and power systems all employ critical reliability technology. They are continuously monitored electronically so we are aware of any potential problems before they happen. |
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